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SHIPPING AND RETURNS
We ship within India from Kolkata office via Blue Dart & shipping is currently free for all Indian orders. Once your item has been processed & dispatched it is usually delivered within 21 days, from the date of order.
Shipping Processing Time
On the product page for each item, you'll see a dispatch estimate. E.g. 21-30 days, All our products are Made to Order are manufactured based on your measurements, which takes a longer time. In case you have questions regarding the shipment time please email us at firstname.lastname@example.org
Orders Multiple Objects
If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready.
However, if you wish to receive some products earlier, please email us at email@example.com with your order number, we shall do the needful.
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.
In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of www.sumonacouture.com by inserting the tracking number supplied.
Firstly, we'd like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about if & when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at care & www.sumonacouture.com & we will get back to you within 48 hours.
We are unable to accept returns on any products unless it is a damaged product. If damaged, we request to return within 10 working days. For returns please contact us at care & www.sumonacouture.com
Cancellation & Refund Policy
You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances (i.e. National Holiday). Any accepted cancellation beyond 24 hours will be exclusively at the discretion of www.sumonacouture.com.
A cancelled order will result in a credit to the users credit card/account. Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
All alterations have a minimum lead-time of 12 - 20 days depending on the extent of alteration required.
www.sumonacouture.com takes 2 days to confirm the alteration after receiving a request. An alteration request is considered confirmed only when sumonacouture.com approves it.
Wholesale Enquiries & Orders
Please contact us on firstname.lastname@example.org if you have any wholesale requests.