100% Satisfaction/ Delivery time 1 weeks / hotline: +1 800 123 1234

FAQS


ORDERS

Q. How do I make a purchase? How do I place an order?

It is very easy to place an order on sumonacouture.com.
Browse our products by clicking on 'SHOP MEN's' or 'SHOP WOMEN's' to find what you'd like to buy.
Once you have found a product you want to buy, select your size and click on the 'ADD TO BAG’ button next to each product.
Review the items in your shopping cart by clicking the 'SHOPPING BAG' icon at the top right of the page. You can use the 'REMOVE' link under the ‘Qty’ to delete items from your shopping bag as well.
Click on ‘CHECKOUT’ to complete your order.

Q. Do I need to sign up for placing an order?

No you can choose to checkout as a guest. However, signing up/ creating an account is easy. You can also sign up through your Facebook or G+ account. This enables sumonacouture.com to serve you better.

Q. How can I check the status of my order?

We will email you the tracking number once your order is shipped. You can track the order on the concerned courier partner’s website. We use UPS for international deliveries and Bluedart for deliveries in India.

 Q. Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order if you have clicked on ‘CHECKOUT’. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items.

Q. How will I know that you have received my order & when will the payment be deducted?

After you place your order, you will receive an e-mail confirmation from us. The payment is deducted from your card after you submit your card details and checkout. In the rare instance that any of the items you ordered is not available, we will contact you by email and will reimburse the value of the item.


PAYMENTS

Q. What payment methods does Sumonacouture.com accept?

We accept both credit and debit cards. The amount due on purchase is charged on the card once you confirm to make the payment.

Q. Is it safe to use my credit card online at Sumonacouture.com?

We are committed to protecting your personal information. We follow the best technical and management practices in the industry to protect the confidentiality, security and integrity of data stored on our system.
The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology for secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

Q. Does Sumonacouture.com charge sales tax?

No. All taxes are a part of the prices you see on the site. What you see is what you pay.

Q. How much duties and taxes will I have to pay?

In case it’s an order from the US, product prices displayed are inclusive of all taxes and duties. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are not inclusive of all taxes and duties and you are liable for all duties, customs and local sales taxes levied by the country you are in.


PACKAGING & SHIPPING

Q. What Are Your Shipping Charges?

Shipping to customers in India is free.

Q. How does Sumonacouture.com ship products?

We ship our products through global shipping experts like BLUE DART and UPS.

Q. How Long Will It Take For Me To Receive My Product?

You will receive your product as per the ‘Estimated arrival time’ mentioned on the product page.

Q. Can My Billing Address And Shipping Address Be Different?

Yes, the billing and shipping address can be different. However, Sumonacouture.com does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / zip-code.

Q. Does Sumonacouture.com ship to multiple addresses?

Please contact us at cae@sumonacouture.com for assistance

Q. Can I change my shipping address after my order has been dispatched?

Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address so that we can deliver as per the specified delivery times. In case it’s an emergency please contact us at care@sumonacouture.com for assistance.

Q. Is my package insured?

All items are insured against theft and accidental damage whilst in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. (Please keep the external packaging material for our courier partners to do inspection.)

Q. What packaging will my order be shipped in?

Your order will be delivered to you in our branded corrugated boxes.


RETURNS

Q. What is Sumonacouture.com’s return policy?

We are unable to accept returns on any products. Only in exceptional cases where the garment gets damaged in transit or a wrong order is delivered, a ‘return’ request along with photograph of damaged product(s) at care@sumonacouture.com can be sent. The request will be reviewed at our end and communicated to you via email. Upon authorization of returns, we will gladly offer you an exchange or refund. Items that may have been damaged, defective or sent by error will be fully refunded. Please send the product(s) back to our below mentioned address through courier:

SUMONA COUTURE PVT. LTD
HANSA APARTMENT
20/1A BROAD STREET
FLAT 4A,4TH FLOOR
KOLKATA-700019


MY ACCOUNT & PASSWORD

Q. What if I forget my password?

Please click on ‘FORGOT YOUR PASSWORD’ on the ‘SIGN IN’ page. If you have any trouble, please contact us at care@sumonacouture.com for assistance.

Q. How do I change my username or email address & settings?

You can go to ‘MY ACCOUNT’ by clicking your ‘NAME’ in the top right corner of the browser. In the ‘MY ACCOUNT’ section you can edit your name, email address etc.. Alternatively you can send us an email on care@sumonacouture.com


OTHERS

Q. Are The Colors of Products Shown On The Website Accurate?

Products on sumonacouture.com are designer, mostly hand crafted and specially chosen for you. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.

Q. What if an item is Sold Out and I want to buy it?

If an item appears as ‘SOLD OUT’ you can opt to WAITLIST/ WISHLIST item. You may also send us a request at care@sumonacouture.com

Q. Do You Have Cash On Delivery Option?

No we do not have a Cash on Delivery option.